The enterprise AI debate is stuck in the wrong place. It’s not “AI replaces people” vs “AI helps people.” It’s: does AI reduce cognitive load, or increase it? When AI is intentional, it compresses time-to-output. When AI is messy, it multiplies decisions and coordination. That’s why the best deployments look almost boring: fewer tools, tighter rules, repeatable workflows.
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Does AI reduce cognitive load, or increase it?
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